Find the answers to your questions
Whatever your support requirements are; technical, billing or general support, the staff of ReachSMS are more than happy to assist you.
ReachSMS is free to join, costs are only associated with sending SMS and additional services. Pre-paid credits are required in order to send SMS. To view current pricing click here
Yes, all our messages are sent via our supplier directly to the appropriate carrier network to ensure reliability of delivery.
There are no signup costs to use ReachSMS for sending SMS. Additional services such as 2Way SMS and number verification have costs. For more information on these products contacts sales.
You can purchase credits online using your credit card via our easy to use payment gateway. Click here to purchase credits.
We have multiple ways of sending SMS, “Quick”, “Bulk”, “International” and “Group” SMS via our Message Centre .
Numbers can be entered be entered as normal, but our Message Centre recognises numbers in the international format without the leading 0 or +, for example, 61412345678.
Yes you can import .csv files directly into your ReachSMS contact lists. When you upload the file please ensure that your columns are named correctly.
You can send as many SMS as you like. However the more numbers the longer it may take.
On average the delivery time for an SMS is just 4 seconds, with over 99.7% of messages being delivered within 30seconds.
Each message can be 160 characters long. You may send more than 160 characters however you will be charged for the cost of 2 messages.
Yes you may alter the ID as you see fit. This can be done within the message centre in the FROM / SENDER ID field.
Yes you can setup an inbound SMS number so that you can receive replies to your messages. The reply messages will be forwarded to the Inbound SMS page in the administration area. To purchase an Inbound number there is a setup cost of $100 and a monthly fee of $30.
We currently offer bulk marketing list verification and marketing assistance, we do not have an in-house development department. We can however coordinate these type of projects on your behalf.
ReachSMS is perfect for
a range of different applications including the following: